Initiate a service request using the links below.
To share your feedback, please complete our user survey.
Purchase Goods (Items)
"Receive" an Invoice (BPO)
Pay an Honorarium (P2I)
Timelines and FAQs
Request Workday Transaction (Create Position, Hire, Add Job, Add/Change Compensation, Add/Change Costing, End Job/Terminate)
Request Leave of Absence (Classics, Germanics, Henry Art Gallery, NELC, Scandinavian, Simpson Center, Slavic only)
Supervisory Organization Changes:
Classics, Germanics, Henry Art Gallery, NELC, Scandinavian, Simpson Center, and Slavic: Please send email to firstname.lastname@example.org with details.
All other units: HR/Academic Partners, please follow the links below. These will route directly to the ISC for processing.
Who We Are
CAS Shared Services (CASSS) launched in June 2011, the result of a grass-roots inquiry into ways to increase efficiency and reduce risk at a time when small departments' staffs were getting ever smaller. Originally designed to complete HR, payroll, and procurement transactions on behalf of 11 Humanities departments, the center experienced rapid growth in its first year and has continued to grow ever since. CASSS now works with 27 units in all four College divisions (Humanities, Arts, Social Sciences, and Natural Sciences). It has been instrumental in the launch of new systems, most notably Workday HR/Payroll in June 2017 and is working closely with the University's Finance Transformation team in preparing College units for the launch of Workday Financials. The goal: To be a prompt, innovative and reliable resource in the College of Arts and Sciences and a trusted partner among the University’s central offices.
Check out our membership and services to see a full list of CASSS member units, along with a detailed view of transaction types. In addition, our "Metrics" page gives a monthly overview of volume and turn-around time by transaction type (queue) and department. If you have any questions, feel free to call the team at 206-221-9266.
What We Do
CAS Shared Services provides the transactional expertise to implement unit-level decisions. Its operating model therefore starts and ends with departmental action:
First Step: Units decide what they need. The responsibility for initiating transactions rests at the unit-level. Depending on units’ accepted processes, a request can be initiated by department staff members, PIs, chairs, faculty, or other employees.
Second Step: Units transmit requests to Shared Services. Specific intake forms are available on our website for different transaction-types. Upon submission, the forms route automatically to FMRT (RequestTracker), where they are assigned unique “ticket” numbers.
Third Step: Requests are distributed to Shared Services team members. Three strategies are currently employed for distributing requests/tickets.
- Unit portfolio specialization: Shared Services team members are responsible for maintaining in-depth familiarity with payroll requirements (personnel, hiring procedures, budgets) in specific units.
- Transaction portfolio specialization: Shared Services team members are assigned particular transaction types requiring specialized policy background, such as Procurement Services or Payroll.
- General distribution: Although we assign specializations, each Shared Services team member is trained in all of our transaction types in order to ensure coverage during sick leaves, vacations, or in peak volume months (September for Payroll; March and June for Procurement).
Fourth Step: Shared Services processes requests. Shared Services team members maintain frequent correspondence with participating units regarding the progress of transaction requests. Requests are generally maintained in “active” status until charges are entered into Ariba or employees are entered into payroll. Once a record has been created in the appropriate system (Ariba, OPUS) or visa documentation has been mailed, CASSS closes (“resolves”) the ticket. To re-open a ticket, a department need only "reply" within the RT ticket or send an email with the ticket number in the subject line.
Final Step: Departments reconcile budgets and check PERMS. While Shared Services is a center of expertise in transactional policies and processes, it is not responsible for budget management. All budget reconciliation rests in the departments. Similarly, it is the department’s responsibility to double-check that all information has been entered into Payroll correctly by reviewing PERMS.